Art has to earn its place on your wall. If a print isn’t right once it’s up, you have 30 days from delivery to send it back — even though every piece is printed to order.
The short version
- 30 days from the day your order is delivered
- Prints in original condition — unmounted, untrimmed, free of marks; framed pieces with the frame intact
- Refunds go to the original payment method via Stripe, within 3–5 business days of the return passing inspection
- Damaged or misprinted? That’s on us — free reprint and reshipment, no return post needed
How to start a return
- Email support@foliolystudio.com with your order number and which item(s) you’re returning
- We reply within 1 business day with the return address and instructions
- Roll prints back into a tube (the original if you kept it), or re-box framed pieces corner-protected, and send with tracking
- Once the return arrives and checks out, your refund is issued — you’ll get an email confirmation
Damaged, lost or misprinted orders
If your order arrives creased, torn, with a cracked frame, or with a visible printing fault, email photos of the item and the packaging within 30 days. We’ll reprint and reship at no cost — you keep or recycle the damaged copy, no return postage, no forms. If tracking shows your order lost in transit, we reship or refund in full, your choice.
The fine print (ours is short)
- Return shipping for change-of-mind returns is paid by the customer; damaged/faulty items are always on us
- Shipping is free on every order, so refunds are simply the full item price — no shipping-charge arithmetic
- Refunds can only go back to the card or wallet used at checkout — Stripe doesn’t allow us to redirect them, which protects you too
- None of this limits any non-waivable statutory consumer rights in your country of residence