We’re a small studio and we read every message. Sizing doubts, order status, a return, a wall you can’t decide about — write to us and a human will answer.
Customer support
Email: support@foliolystudio.com
Response time: within 1 business day (Monday–Friday)
Languages: English
Before you write — quick answers
- Where is my order? Your shipping confirmation email contains a tracking link. Prints are made to order and leave the studio within 1–2 business days (framed pieces 2–3).
- Which size? See the Size & Hanging Guide — it maps all three sizes to real walls, in centimetres and inches.
- Print arrived damaged? Email photos within 30 days and we reprint and reship free — no need to post anything back. Details on Returns & Refunds.
- Payment questions? All payments are processed by Stripe. We never see or store your card details.
Include this and we’ll be fast
- Your order number (in your confirmation email, e.g. #1234)
- The email address you ordered with
- For damage claims: two photos — the print and the packaging it arrived in
Business & legal
Folioly Studio (foliolystudio.com) is operated by MERIDIAN HERALD ECOMMERCE LIMITED (Company No. 17349231)
Registered office: 71-75 Shelton Street, London, England, WC2H 9JQ, United Kingdom
For legal, privacy or partnership matters, use the same address: support@foliolystudio.com with “Legal” in the subject line.